Voice agents thathandle the call volume.
Handle the calls your organisation cannot staff for: claims intake, appointment booking, triage and routing, outbound confirmation campaigns. Agents answer instantly at any volume, work against your real systems, and hand off to a person when the case needs one.
Inbound at scale. Outbound on schedule. Escalation when it matters.
Integrates with your existing systems · Self-hosted or managed · Every call logged and auditable
Call volume does not arrive evenly, and headcount cannot flex with it.
A storm generates a week of claims in an afternoon. A clinic’s phones jam every Monday morning. A campaign puts thousands of confirmation calls on a team that has other work. The volume is real, the staffing to match it is not.
Outsourced call centres take messages but cannot reach your systems, so somebody re-keys everything afterwards. IVR menus deflect callers rather than serving them. Both approaches move the work rather than doing it.
Every call answered. Every outcome in your systems.
Not a message queue for somebody to work through afterwards — the claim filed, the appointment booked, the record updated, while the caller is still on the line.
Connected to your systems, not sitting beside them.
The agent reads and writes your real systems of record. What it tells a caller is what your data says, and what the caller agrees to is written back before the call ends.
It answers, at any volume
Calls to your existing numbers reach the agent. Hundreds can be in progress at once — peak load is a configuration question, not a staffing crisis. It speaks naturally rather than reading a menu tree at the caller.
It works your systems
It verifies the caller against your records, reads live availability or claim status, and applies your business rules. A hospital agent offers appointments that genuinely exist; a claims agent captures exactly the fields your adjusters need.
It completes the transaction
The claim is filed, the appointment booked, the record updated — on the call, in your system of record. Nobody re-keys anything afterwards, and there is no backlog of messages waiting to be processed.
It escalates, or it calls out
Cases that need judgement go to a person with the full context attached, not a cold transfer. In the other direction, the platform runs outbound campaigns at scale — appointment confirmations, renewal reminders, follow-ups — handling reschedules on the call.
Start with one call type.
Pick the flow that costs you the most — claims intake, appointment booking, an outbound campaign. We configure it against your real systems and you try to catch it out.
The call types that consume the most headcount.
Each of these is a flow your teams run today by hand. The agent runs the routine cases end to end and escalates the rest with context attached.
Claims and case intake
Verify the caller, capture damage or incident details in the structure your adjusters need, attach it to the right case, and route it to the correct queue. First notice of loss, handled at storm-surge volume.
Appointment booking and triage
Book, move or cancel against real availability per department, clinician or resource. Route urgent cases to a person immediately and handle the routine ones end to end.
Outbound campaigns
Appointment confirmations, renewal reminders, follow-ups and satisfaction checks — placed on a schedule you set, at whatever volume the campaign needs, with reschedules handled on the call.
Escalation with context
When a case needs judgement, the agent hands off to a person with the transcript, the verified identity and the captured data already attached. Not a cold transfer back to the start.
Managed by us, or running on your own infrastructure.
Call recordings, health data and claim details carry real regulatory weight. Where the system runs, and who can reach the data, are your decisions rather than constraints of ours.
Managed
We host and operate the platform. You point your numbers at it and we keep it answering, with capacity that scales to your peaks rather than your average.
Self-hosted enterprise
Runs inside your own infrastructure, under your network boundary and governance. Deployed on Kubernetes, with your certificates and your identity provider in front of it.
Multi-tenant by design
One deployment serves many business units, regions or subsidiaries — each with its own numbers, routing rules, hours, data and branding, isolated from the others.
Auditable by default
Transcripts, decisions and system writes are logged against every call. The audit trail belongs to you, and it is built for the regulator who eventually asks.
Pilot it on one call type.
We configure the agent against one real flow and your actual systems, then hand you the number. It takes about a week, and the results are measurable against what that flow costs you today.
A sustainical platform.